Legal information

Improve Finance is a Trading Style of Willows Finance Limited.

Complaints Procedure

We are committed to providing a high quality of service to all of our customers, however if for any reason you are not satisfied with service, this document explains how to make a complaint and how your complaint will be resolved.

Download Complaints Procedure

Client Agreement & Initial Disclosure

Regulated agreements are for all sizes of loans secured on residential properties.

Download Client Agreement

Customer Services

Our Customer Service team are here for you Monday to Friday 9am – 8pm and Saturday 10am – 1pm to help with any questions you may have.

If you are a new customer and would like to speak to one of our friendly team please call 01656 837 228 and we’ll be happy to help.

If you are an existing customer, please call our Customer Service Team on 01656 766 158 and we’ll be pleased to speak with you again.